Orders may be placed securely online 24/7 or you may contact us via telephone toll free during our standard business hours of 7am to 5pm (PST) – Monday thru Friday.
All emails will be responded to within 24 hours if received during office hours (exception being an email received late on Friday afternoon – that may not be responded to until the following Monday). If you matter is urgent, please do call us.
We're putting our money where our mouth is! ProjectorZone.com will GUARANTEE that a real live operator/customer service rep will answer your phone call any time during our normal operating hours of 8am-5pm (PST) Monday-Friday (excluding Holidays) or we'll give you 5% off your purchase. Call us toll free anytime during our operating hours and if you get our voice mail before speaking with someone, leave us a message and one of our customer service reps will promptly return your call and offer your 5% off any order you place that same day. It's that simple!
All orders received by 12pm (PST) will be processed that day.
Processing does not necessarily mean shipped. We strive to ship all products that are in stock the same day they are ordered. As some "In stock" items ship direct from the manufacturer we cannot guarantee that all items will ship same day they are ordered.
On each product page " Shipping Availability:" is displayed. This is an estimated time frame of how long it will take before an item ships. For example if the item page shows "Shipping Availability: In Stock. Allow 24 hours before shipment" and you place your order on Tuesday at 1:30pm (PST). That order will be processed on Wednesday with a ship date of Thursday. There is a high likely hood this order can/will ship on Wednesday, but if you needed to guarantee that, we would need to be notified so we can note your order. If you place the same order Tuesday at 11:15am (PST) it would be processed that same day and ship out on the following day, Wednesday.
If your matter is urgent, please do notify us. We are happy to assist with any urgent needs.
Our inventory as shown online, while current, is updated weekly (Friday evenings). If you'd like to confirm inventory prior to or after placing an order, please contact us via email or telephone. Include your name and order number if calling about a specific order.
Email: [email protected]
Toll Free: 1-888-740-9676
Our pricing is constantly being updated by our supplier and manufacturers. We strive to have the most up to date pricing online however occasionally that is not the case as manufacturers can update pricing without notifying us in a timely manner. Should you place an order and the online prices are incorrect/non-current you will be notified before your order is shipped and given options to confirm/cancel the order. We will never charge you for an item at a different price than shown without your knowledge and approval.
ProjectorZone.com cannot provide any price protection therefore we will not refund any price difference on your current or previous orders, and we cannot honor a promotion on a purchase made before the promotion start date.
By placing an order with PROJECTORZONE.com you comply with the following terms & conditions. This policy applies to all orders placed either online, via phone or Purchase Order.
All projectors have a 30-day Return Policy, meaning you may return your purchase, excluding special orders, should you be dissatisfied with your purchase within thirty (30) days (from ship/invoice date) of the product. Returns must be made via 2nd day air freight, insured for full value, with original packaging, documentation, blank warranty card, original UPC codes on the manufacturer boxes and all manuals and accessories. If your projector has less than ten (10) hours on the lamp, a 15% restock fee will apply. If your projector has greater than ten (10) hours on the lamp, you may not return the projector for credit or exchange. Instead the projector may be repaired under warranty according to manufacturer guidelines. If a projector is returned and found to have greater than ten (10) hour of use, or excessive wear/tear, no refund will be given and the projector will be held onsite for fifteen (15) days to allow the end user to arrange for return shipment, at the expense of the end user. Final decision of the condition of the projector is solely up to ProjectorZone.com and all decisions are final. Any projector held for fifteen (15) days and not picked-up by end user will be forfeited to ProjectorZone.com. Freight charges, for delivery and return, and related insurance charges, will not be refunded or credited. No return will be accepted and no refund made on any product thirty (30) days after ship/invoice date.
Condition of Returned Items:
All returned projectors must be in new and resalable condition and meet the following criteria:
All projector lamps have a 30-day Return Policy, meaning you may return your purchase, excluding special orders, to us should you be dissatisfied with your purchase within thirty (30) days (from ship/invoice date) of the product. Lamps are only available for return if factory sealed. We are unable to accept returns of projector lamps that have been opened or used. All lamp returns require a RMA# and carry a minimum 15% re-stocking fee. End user is responsible for all return shipping costs. Please contact us for a RMA# via email at [email protected]. Include your name, order number and reason for return.
Defective/Warranty Replacement Lamps:
All defective lamps will be replaced during warranty period at no cost to the customer. Some manufacturers require the return of the defective lamp before processing/shipping of the replacement. Customer will be responsible for shipping defective lamp in this case as well as cost of shipping defective lamp back to ProjectorZone/Manufacturer.
Condition of Returned Items:
All returned projector lamps must be in new and resalable condition and meet the following criteria:
All accessories have a 30-day Return Policy, meaning you may return your purchase, excluding special orders, to us should you be dissatisfied with your purchase within thirty (30) days (from ship/invoice date) of the product. Orders older than 30-days are NOT available for returns. All product returns require a RMA# and carry a minimum 15% re-stocking fee. End user is responsible for all return shipping costs. Please contact us for a RMA# via email at [email protected]. Include your name, order number and reason for return.
INSPECT YOUR ORDER IMMEDIATELY UPON DELIVERY! Please verify that the product we received is the product you ordered before opening up an factory packaging or destroying/discarding factory packaging. Occasionally mistake happen. We will do everything possible to accommodate you should an item be mistaken sent to you in place of what you ordered. Many items ship direct from the manufacturer and we cannot control the entire shipping process. Should you receive an item that you think is wrong, please contact us immediately so we can assist you. All packages will have part numbers, etc shown on the outside for you to verify. Please do not open any packages that you aren't 100% sure is what you ordered. Replacement costs may apply should you open/discard/destroy factory packaging for items that were incorrectly shipped.
SHIPPING COSTS - ProjectorZone.com shipping costs shown are based upon shipments within the 48-continental US states. Shipping costs to Hawaii or Alaska will vary from prices shown online. Please call or email for custom shipping quotes to Hawaii/Alaska.
Credit card: All refunds for purchases made by credit will be issued as a credit to that same account within a reasonable period of time after inspection of returned products.
Check:All refunds for purchases paid by check, whether prepaid, C.O.D., or open terms (Net 10 or Net 30), will be paid by refund check within a reasonable amount of time, after inspection of returned products.
The Purchase Policy published on our website is always the most recent Purchase Policy and shall supersede all previous policies published either in print or online.
Please note that additional shipping charges will apply for all shipments made to the states Hawaii (HI), Alaska (AK), APO/FPO addresses and International Shipments. Currently ProjectorZone.com only ships within the US and Canada.
Not all items are capable of APO/FPO shipments. You will be notified via email before your order is processed if additional charges, or order changes are needed to process your order